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SALESFORCE.COM with AGENT FORCE (AI) Course Details |
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Subcribe and Access : 5200+ FREE Videos and 21+ Subjects Like CRT, SoftSkills, JAVA, Hadoop, Microsoft .NET, Testing Tools etc..
Batch
Date: Sept
3rd @8:00AM
Faculty: Mr. Sai (25+ Yrs of Exp,.. & Corporate Trainer)
Duration: 4 Months
Venue
:
DURGA SOFTWARE SOLUTIONS,
Flat No : 202,
2nd Floor,
HUDA Maitrivanam,
Ameerpet, Hyderabad - 500038
Ph.No: +91 - 8885252627, 9246212143, 80 96 96 96 96
Syllabus:
SALESFORCE.COM
with AGENT FORCE (AI)
Introduction to Cloud Computing / SFDC
- Salesforce.com Course Contents
- Introduction to IT, Cloud Computing and its types of services (IaaS, PaaS, SaaS).
- Introduction to Salesforce, Different types of Salesforce Cloud, Partners.
- Multitenant Architecture, Editions, Environments, Releases.
- MVC Architecture.
Module 1: Configuration
- Basic Vocabulary - Principles of Design (How to Identify Apps, sObject, Fields and Why Apps, sObjects, Fields)
- Account registration, Creation of Basic Vocabulary in Developer Account
- Drawbacks of Traditional Approach, Introduction to Relationships
- Types of Relationships - Self, Lookup and Master detail
- Types of Relationships - Many to Many, Rollup Summary Relationships
- Introduction to Validation Rules, Types and their Implementations
- Page Layouts and Record types
- Cross Object Formula Field, Global Picklist Values, Field Track History, Field Dependency, Multi Select Picklist
Module 2: CRM (Marketing, Sales and Service)
- Introduction to CRM and Comparison with Other CRM
- Industries - Clients, Communication, Financials, Health Care, Manufacturing, HR
- CRM Architecture - Marketing, Sales and Service Cloud
- Working with Salesforce CRM (Standard Objects)
- Campaigns, Lead, Account, Contact, Opportunity
- Product, Price Book, Forecast, Quotes, Orders, Contract
- Asset, Activity, Task, Event, Case, Solution, Answers
- SFDC CRM life Cycle
- PaaS of Salesforce.com CRM - Lead Assignment Rule, Lead Auto Response
- Web to Lead, Email to Case
- Sales Process, Lead Process, Support Process
- Service Cloud: Live Agent and Omni Channel
- Introduction to App Exchange
Module 3: Administration
- Introduction to Administration, Difference between Security and Protection
- Data Management - Data Migration
- Data Import Wizard, Data Loader / Dataloader.io
- Difference between Data loader and Data loader.io
- Workflows
- Process Builder
- Approvals
- Flows
- Reports and Report types, Dashboards
- Introduction to Security Components
- Organizational Level Security (Login IP Ranges, Login Time, Password Policies)
- S-object Level Security (Profiles and Permission Sets)
- Field Level Security (Profiles and Permission Sets)
- Record Level Security (OWD, Roles Hierarchy, Sharing Rules and Manual Sharing)
- Roles, Queues and Public Groups\
- Email Templates
- Internal and External Users (Community and Portal Users.
Module 4: APEX -:Force.com Development
- Introduction to Software languages (HLL, Assembly and Low Level language)
- Introduction to HLL
(Programming Languages, Scripting Language and Markup Language)
- Introduction to Programming Language
(Monolithic, Structured, POPL, OBL, OOPL)
- Comparison between Natural and Formal Languages
- Types of Tokens (Identifiers, Keywords, Literals, Strings and Operators)
- Types of Statements (Memory, ALU, I/O and Control statements) with Examples
- Memory Statement - Datatypes (Primitive, Complex)
- ALU Statement (Operators and its types) with example programs
- Control Statements and Its types
(Simple condition: Simple if, If else, If else if, Series of if and Nested if)
- Iterative Statements
(Range based: For loop, For each; Condition based: While and Do-While)
- Jump Statements: Return Statements
- Introduction to Functions: Types, System defined and User defined and Parts of the Functions
- Introduction to OOPS: Encapsulation, Abstraction, Polymorphism and Introduction to Inheritance
- Introduction to Class: Definition, Syntax and Examples
- Types of Class: Business class and Test Class
- Introduction to Object and Constructor and their Syntax
- Types of Abstractions (Protected, Private, Public and Global)
- Basic Programs with 5 Examples
- THIS Operator
- Constructor and its types
- Polymorphism
(Method Overloading, Operator Overloading, Constructor Overloading)
- Wrapper Classes & Arrays.
- Collections (List, Set, Map and its related methods)
- Exception Handling and Assertions
- Annotations (@isTest, @future, @deprecated)
- Database Statements (DML, SOQL and SOSL)
- Schedule Apex
- Batch Apex
- Triggers - Before and After Events
Module 5: Integration
- Integration
- Introduction to Integration
- Types of Integration
- SOAP API
- REST API Through Workbench
- BULK API
Module 6: Lightning Web Components
➔ Introduction to Lightning Web-Components:
- Difference Between Application Development in Classic Environment and Lightning Environment.
- Difference between MVC Architecture & SPA Architecture.
- Flaws of MVC Pattern and Advantages of SPA over MVC.
- Comparison between Visualforce, LAC and LWC.
➔ HTML, CSS & JAVASCRIPT
- Introduction to Markup Languages.
- Introduction of HTML.
- Basic HTML Tags
- List Tags
- Table Tags
- Form Designing Tags
- Introduction to CSS
- Types of CSS- Inline, Internal & External CSS
- CSS- Colours, Fonts and Sizes
- Introduction to JAVASCRIPT
- Introduction to Scripting languages.
- Types of Scripting Languages.
- Type of JavaScript.
- Structure of JavaScript.
- Variables & Operators in JavaScript.
- Datatypes & Null Vs Undefined.
- Input and Output Statements in JavaScript.
- Conditional Statements.
- Introduction to Functions.
- Dialog boxes in JavaScript – Alert, Prompt & Confirm.
- Arrow Functions, Spread Operator[…]
- Destructruing , String Interpolation, String Methods, Object Methods.
- Array Methods-Map(), Every(),Filter(),sort(),….
- Promises- promise.all(),promise.race() & promise.any().
- Async Vs Await.
- Events, SetTimeOut vs SetTime Interval, QuerySelectors
➔ Software Installation:
- VS-Code
- Salesforce-cli
- Salesforce extension pack
➔ Basics of LWC:
- Design the first lwc components
- One-way and two-way databinding
- Decorators(@api,@wire,@track)
- getters in lwc
- Conditional-rendering(if:true,if:false)
- Template looping(for:each and iterator)
➔ Styles in LWC
- Inline styling and external css
- Lightning design system
- Shared css
- Dynamic styling
➔ Lifecycle Hooks
- Flow of licecycle hooks
- Connected-callback, Rendereedcallback, Errorcallback, Disconnected-callback
- Create a signin and signup form using render method.
➔ Component Communication:
- Parent to Child communication
→ Under these again we have 4 approaches
- Child to parent communications by creating custom event.
→ Demonstrating a realtime userstories by creating different form and making an interaction between parent to child components.
➔ Communication between Independent Components: PUBSUB AND LMS
- PUBSUB
- Lightning Message service
:→ Communication between lwc to lwc
➔ Salesforce Resource Component Context and Notifications.
- Images from static resources
- Thirdparty javascript libraries in lwc
- Using Thirdparty css library
- Content Asset Files
- Access labels
- Access Client Form Factor
- Get Information About the Current User
- Fetch recordid and object name
- Toast Notifications
➔ Base Lightning Components
- Lightning-record-view-form
- Lightning-record-edit-form
- Lightning-record-form
- Illustrating different examples on account,contact, and opportunity, lead and case object.A part from that creating different forms using the custom objects also.
➔ Apex in LWC
- When to use apex method
- How to import and expose apex methods
- wire apex method with parameters
- call apex methods imperatively
Module 7: Agentforce – AI
Introduction to AI and Agentforce
1.1 Artificial Intelligence Basics
- What is Artificial Intelligence?
- Traditional software vs AI
- Machine Learning overview
- Generative AI
- Large Language Models (LLMs)
- Natural Language Processing (NLP)
- Predictive AI vs Generative AI
- Generative AI use cases in Salesforce
1.2 What is Agentforce?
- What is Agentforce?
- Evolution of Salesforce AI
- Einstein → Copilot → Agentforce
- AI Assistant vs AI Agent
- Autonomous agents
- Agentic AI
- Agentforce architecture
- Agentforce use cases
- Benefits and limitations
Agentforce Components
- Agent
- Agentforce Builder
- Subagents
- Instructions
- Actions
- Variables
- Prompts
- Data
- Reasoning
- Guardrails
- Trust Layer
- Channels
Agentforce Builder
- What is Agentforce Builder?
- Accessing Agentforce Studio
- Creating an agent
- Selecting an agent type
- Agent configuration
- Agent instructions
- System messages & Language settings
Agent Subagents
- What is a subagent?
- Subagent purpose
- Subagent instructions
- Subagent classification
- Subagent routing
- Subagent actions
- Subagent scope
- Context handling
- Multiple subagents
- Subagent priority &Testing subagents
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