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Batch Date: Aug 10th @4:00PM

Faculty: Mr. Sai (25 Yrs of Exp,.. & Corporate Trainer)

Duration: 30 Days

Venue :
DURGA SOFTWARE SOLUTIONS at Maitrivanam
Plot No : 202, IInd Floor ,
HUDA Maitrivanam,
Ameerpet, Hyderabad-500038.

Ph.No: +91- 9246212143, 80 96 96 96 96

Syllabus:

SALESFORCE

1. Introduction to Cloud Computing/SFDC

1. Salesforce.com Course Contents
2. Introduction to IT,Cloud computing and its types of services
3. Introduction to Salesforce, Different types of Salesforce Cloud, Partners
4. Multitenant Architecture ,Editions,Environments,Versions and typesof Cloud (Private, Public and Hybrid)
5. MVC Pattern

2. Configuration

1. Basic Vocabulary - Principles of Design (How to Identify Apps,sObject, Fields and Why Apps, sObjects, Fields)
2. Account registration, Creation of Basic Vocabulary in Developer Account
3. Drawbacks of Traditional Approach, Introduction to Relationships
4. Types of Relationships -Self,Lookup and Master detail
5. Types of Relationships-Many to Many,Rollup Summery Relationships
6. Introduction to Validation Rules, Types and their Implementations
7. Page Layouts and Record types
8. Cross Object Formula Field,Globla Picklist Values,Fileld Track History,Filed Dependency,Multi Select Picklist

3. CRM (Marketing , Sales and Service)

1. Introduction to CRM and Comparision with Other CRM
2. Industries- Clients, Communication, Financials,Health Care, Manufacturing, HR
3. CRM Architecture - Marketing, Sales and Service Cloud
4. Working with Salesforce CRM (Standard Objects)
5. Campaigns,Lead, Account, Contact,Opportunity
6. Product, Price Book,Forecast, Qoutes, Orders,Contract
7. Asset, Activity, Task,Event, Case, Solution, Answers
8. SFDC CRM life Cycle
9. PaaS of Salesforce.com CRM - Lead Assignment Rule, Lead Auto Response
10. Web to Lead, Email to Case
11. Sales Process, Lead Process ,Support Process
12. Service Cloud : Live Agent and Omni Channel
13. Introduction to App Exchange

4. Administration

1. Introduction to Administration, Difference between Security and Protection
2. Data Management - Data Migration
3. Data Import Wizard,Data Loader / Dataloader.io
4. Difference between Data loader and Data loader.io
5. Workflows
6. Process Builder
7. Approvals
8. Flows
9. Reports and Report types,Dashboards
10. Introduction to Security Components
11. Organizational Level Security (Login IP Ranges, Login Time, Password Policies)
12. S-object Level Security (Profiles and Permission Sets)
13. Field Level Security (Profiles and Permission Sets)
14. Record level Security (OWD,Roles Hirarchy, Sharing Rules and Manual Sharing)
15. Roles, Queues and Public Groups
16. Email Templates
17. Internal and External Users(Community and Portal Users)